Frequently Asked Questions
Here are the answers to our most commonly asked questions. If you have a question not answered below, please contact us anytime by clicking here.
Can I comfortably sleep in ComfyEarrings?
Yes, you can comfortably sleep in our earrings!
Because ComfyEarrings have a flat back, they won’t poke you in the neck when you sleep on your side or roll over.
Plus, unlike traditional post earrings, the backs of ComfyEarrings screw onto the post so they won’t squish your earlobe during the night – or day!
Can I wear my ComfyEarrings in the shower? How about the pool?
Yes! ComfyEarrings are completely safe to wear in the shower or swimming pool because they’re made of 316L Surgical Grade Stainless Steel. Water, sweat, hair products, and even chlorine do not affect ComfyEarrings. We also guarantee they will never turn your skin green.
If I have multiple piercings will ComfyEarrings work for me?
Yes! ComfyEarrings are great for multiple piercings because they eliminate the pain and hassle of traditional stud earrings. For multiple piercings, we recommend our smaller styles which have 4.0 mm gems. Fans also mix our larger earrings with the smaller styles for a graduated look.
I’m allergic to earrings, and I don’t see “nickel free” listed on your site. Are they nickel free or hypoallergenic?
ComfyEarrings are hypoallergenic but not specifically made “nickel free”. (All 316L Surgical Grade Stainless Steel contains very small amounts of nickel.) Even so, Comfyearrings are very unlikely to cause an allergic reaction.
Here’s why: while doing our initial research and testing, we discovered that most people who experience irritation when wearing earrings aren’t allergic to the metal.
Traditional earrings that pinch against the skin of your earlobe leave very little room for air circulation. The area becomes moist and prone to infection. The most common results are soreness, red itchy skin, and sometimes open sores, which is easily mistaken as an allergic reaction.
If you only experience irritation (red and/or painful earlobes) when wearing earrings, then it’s likely due to the style of the earrings you’re wearing.
Either way, you can find out risk-free. Order your favorite style of ComfyEarrings and give them a try.
If you decide that ComfyEarrings aren’t for you (for any reason) send them back (here’s the address) and we’ll refund 100% of what you paid — no questions asked! Learn more about our 100% comfort and quality guarantee here.
I have very sensitive ears. Will ComfyEarrings irritate my ears?
ComfyEarrings are designed to make wearing earrings as comfortable as possible. Plus, we use high-quality materials to minimize any potential sensitivities.
Customers who thought they’d never be able to wear earrings due to their sensitive ears have been able to successfully and comfortably wear ComfyEarrings 24/7 with no sensitivity.
(If it’s been a while since you last wore earrings, insert gently and give your ears some time to readjust. Within a few hours, you’ll be able to tell that ComfyEarrings are the most comfortable earrings you’ve ever worn.)
If you don’t agree, or if you don’t like ComfyEarrings for any other reason, just send them back (here’s the address) and we’ll refund 100% of what you paid!
I’ve lost a piece of my ComfyEarrings; how can I order a replacement?
We recommend checking the tightness of your ComfyEarrings daily. But, we also understand that things happen, and little pieces can go missing.
That’s why we offer replacement pieces for our customers. If you’ve lost a ComfyEarrings back, you can purchase replacement backs here.
Contact us here if you need a replacement earring.
Refunds and Exchanges
How do I get a refund for my earrings?
Please visit our returns page here. If you contact us regarding a return, refund, or replacement, please include your name and email address so we can look up your order.
Note: If you have the time, we’d love to know why ComfyEarrings didn’t work for you. Any information you can give us will help us improve ComfyEarrings.
Can children wear these earrings?
Yes. While ComfyEarrings aren’t specifically designed for children under 12, ComfyEarrings can be comfortably worn with adult supervision. (Please note that ComfyEarrings contain small parts which could pose a choking hazard for young children. Be sure to check tightness daily and contact us if you experience any issues.)
We provide clear, silicone discs (called spacers) to help ComfyEarrings fit better in smaller ears. Please let us know if you need spacers in the “Order Notes” on the checkout page. (Spacers are free when requested with your order.)
Should I clean ComfyEarrings before use?
Yes. We recommend cleaning ComfyEarrings with a mild, plain antimicrobial soap before use. ComfyEarrings are stored and packaged in a clean environment. However, we can’t guarantee them as sterile when you receive them because they have to go through the shipping process to arrive at your door.
Note: Do not use rubbing alcohol on ComfyEarrings because it may dissolve any adhesive attaching the gems to the earrings.
I’m having a hard time inserting my ComfyEarrings… What do you recommend?
ComfyEarrings can be a little tricky the first few times, but we have some tips that have turned people into raving fans! 🙂 You can read them here.
I can’t hold onto the earrings while I’m putting them in…
Because ComfyEarrings are designed to be comfortably worn 24/7, they can be a little tricky to take in and out.
You might need a friend to help you the first time. It gets easier each time you do it, and a pair of latex gloves can aid your grip. If you need more tips and instructions, please contact us.
What is the gauge of the posts on ComfyEarrings? How do they compare to traditional earrings?
ComfyEarrings are designed to be as much like traditional earrings as possible, right down to the gauge.
All styles of ComfyEarrings have 18 gauge posts, the same as many traditional earrings (which are usually 16, 18, or 20 gauge).
This means the ComfyEarrings posts are thin enough to be worn in your regular piercings without stretching your earlobes, while also thick enough to accommodate the post threading (for our screw-on Comfy flat back).
My earlobes are skinny, and my ComfyEarrings don’t sit flat against my ear. Do you have shorter posts?
Everyone’s earlobe is a different thickness, but we designed ComfyEarrings to fit most ears.
If you desire a snugger fit, please let us know, and we will send you a pair of spacers. These clear, silicone discs slip over the post and sit against the base of the earring — behind your ear — to give you a snugger fit.
Remember, you don’t want them too tight or they won’t be comfy anymore.
All US orders over $30 ship FREE.
Our shipping is also fast, reliable, and trackable. You’ll have your own ComfyEarrings in days, not weeks!
Where can I get more information about shipping?
Please visit our shipping information page. There you’ll find our most up-to-date shipping information, pricing, and options.
Questions About ComfyEarrings and Team Comfy
Is ComfyEarrings in America?
Yes. We are in North Texas, about an hour from Dallas.
Where is your phone number? I want to call and ask questions…
The fastest way to hear from our support team is by contacting us here.
Our business hours are Monday – Friday, 9:00 AM – 4:00 PM CT. We try to answer all emails within one business day.
You may call us at (469) 554-8880 if you prefer. If you would like us to return your call, please be sure to leave us a detailed message with your name, your phone number, and your order number.
I have an idea for you!
We’d love to hear it! Feel free to contact us anytime or reach out to us on Facebook.
You can also submit an idea or request by filling out our poll here.
If you have any other questions not answered here, please click here to contact us.