Frequently Asked Questions
Here are the answers to our most frequently asked questions. If you have a question not answered below, please contact us anytime by clicking here.
Can I comfortably sleep in ComfyEarrings?
Yes, you can comfortably sleep in our earrings!
Plus, unlike traditional post earrings, the backs on ComfyEarrings screw onto the post so they won’t squish your earlobe during the night – or day!
If I have multiple piercings will ComfyEarrings work for me?
Yes! ComfyEarrings are great for multiple piercings because they eliminate the pain and hassle of traditional stud earrings. For multiple piercings we highly recommend our smaller styles which have gems that measure 4.0 mm.
I’m allergic to earrings and I don’t see “nickel free” listed on your site. Are they nickel free or hypoallergenic?
ComfyEarrings are not specifically made “nickel free” or hypoallergenic. Here’s why: While doing our initial research and testing, we found most people who experience irritation when wearing earrings aren’t allergic to the metal. (If you develop a rash or extreme itching when exposed to stainless steel you may be allergic.)
But, if you only experience irritation (red and/or painful earlobes) then it’s very likely due to the style of the earrings you’re wearing.
We recommend giving ComfyEarrings a try. All of our testers who previously thought they were allergic experienced zero issues with ComfyEarrings.
Our #1 concern is that you love ComfyEarrings and want to wear them everyday! If not, we’d hate for you to feel like you wasted your money.
I have very sensitive ears. Will ComfyEarrings irritate my ears?
So far, all our testers (even those with sensitive ears) have been able to wear ComfyEarrings without a problem.
But, keep in mind, if you had to “re-pierce” your ears to get them in, it may take a few hours for your ears to stop hurting. This is normal, but within a few hours, you’ll be able to tell that ComfyEarrings are the most comfortable earrings you’ve ever worn.
If you don’t agree, or if you don’t like the earrings for any other reason, simply send them back (here’s the address) and we’ll refund 100% of what you paid — no questions asked!
Refunds and Exchanges
I’ve lost a piece of my earring; how can I order a replacement?
We recommend checking the tightness of your ComfyEarrings daily. But, we also understand that things happen and little pieces can easily go missing.
That’s why we offer replacement pieces for our customers. Contact us here if you need a replacement.
How do I get a refund for my earrings?
Note: If you have the time, we’d love to know why ComfyEarrings didn’t work for you. Any information you can give us will help us improve ComfyEarrings.
Can children wear these earrings?
Yes, anyone with pierced ears can wear ComfyEarrings™
Can they only be used in ear piercings?
ComfyEarrings were developed specifically for ear piercings. We would recommend consulting with a professional piercer before using them in other piercings.
Do your earrings only work in pierced ears?
Yes, you must have an open pierced hole for the posts to insert through.
Should I clean ComfyEarrings before use?
Yes. We recommend cleaning them with a mild, plain antibacterial soap prior to use. ComfyEarrings are stored and packaged in a clean environment. However, we can’t guarantee them as sterile when you receive them because they have to go through the post office to arrive at your door.
I’m having a hard time inserting my ComfyEarrings… What do you recommend?
ComfyEarrings can be a little tricky the first few times, but we have some tips that have turned people into raving fans! 🙂 You can read them here.
I can’t hold onto the earrings while I’m putting them in…
Because ComfyEarrings were designed to be worn 24/7 and be the most comfortable earrings on Earth, they can be a little tricky to take in and out.
It’s best if you have a friend help you the first time. It gets easier each time you do it and a pair of latex gloves help out a lot. If you need more tips and instructions, please contact us.
What is the gauge of the posts on ComfyEarrings? How do they compare to traditional earrings?
ComfyEarrings have an 18 gauge post. This is to accommodate the threading. Standard stud earrings usually have a 20 gauge post.
This is a very small difference and most people have no issue with the slightly thicker post. Also, the slightly thicker post aids in the comfort of the earring because it has more resistance against the tissue of the ear lobe. Your piercings will not be noticeably stretched by using an 18 gauge post. If you have any additional questions or concerns about this, please contact us directly.
My earlobes are skinny and my ComfyEarrings don’t sit flat against my ear. Do you have shorter posts?
Everyone’s earlobe is a different thickness, but we designed ComfyEarrings to fit “most” ears.
If you desire a snugger fit, please let us know and we will send you a pair of clear silicone o-rings. These o-rings slip over the post and sit against the base of the earring — behind your ear — to give you a snugger fit.
Remember, you don’t want them too tight or they won’t be comfy anymore.
How much does it cost to ship to my state or country?
We currently offer the following shipping options:
- United States flat rate shipping: $2.75 (US orders over $30 ship free!)
- Canada flat rate shipping: $9.55
- Other international flat rate shipping: $13.25
Please note: If you are outside the U.S. your country may charge an import tax.
We ship exclusively through the United States Postal Service.
How will I know when my package is shipped and how to track it?
ComfyEarrings are shipped via USPS first class package and you will receive an email from our system when your earrings are shipped. This email will include a tracking number and a direct link to USPS.com.
Note: For international orders the tracking feature will stop tracking once the package leaves the United States. If you feel your package is unnecessarily delayed please contact your local customs office. If that doesn’t resolve your issue please contact our support.
How long will it take to ship my ComfyEarrings™ to my house?
We process and mail orders on business days (Monday – Friday). Your order will be shipped within 48 hours – unless it’s the weekend (or unless noted above). In that case, it will be on it’s way to you the following business day. Our packages come from North Texas and are in a padded envelope. You should expect them to arrive in about the same time-frame as a letter from Texas via the United States Postal Service.
Questions About ComfyEarrings and Team Comfy
Is ComfyEarrings in America?
Yes. We are located in North Texas, about an hour from Dallas.
Where is your phone number? I want to call and ask questions…
The fastest way to hear from our support team is by contacting us here. We try to answer all emails within 1 business day. You may call us at (469) 554-8880 if you prefer. If you would like us to return your call, please be sure to leave us a detailed message with your name, your phone number and your order number.
I have an idea for you!
We’d love to hear it! Feel free to email us anytime.